FAQ

Yes, if you’re looking for local tile and flooring delivery or distribution support please feel free to call our orders desk at 604-598-1610, or email us directly at orders@capitaltiles.ca One of our team members will happily assist you.

Yes, we offer distribution services for tile and flooring products across Canada.

Your order is shipped within 24 hours. Delivery with Capital Tile + Floors typically takes 2–5 business days, depending on inventory and location. Please reach out to our customer service if you have any questions about your order.

Yes, customers can order tile and flooring swatch samples or handheld material samples for any of our products. Just pay the shipping fee at checkout and get it refunded once you place an actual order later. If you require a custom cut sample size, please submit a special request to orders@capitaltiles.ca or to your dedicated expert support representative if you’re a PRO member. We’ll be happy to assist you.

We do allow in-person pick up at this time, only in and around the Surrey, BC warehouse area.

Our shipping costs vary depending on your specific location. However, they are designed with affordability in mind, as we want to give our clients the best possible experience for their projects. You can determine your exact cost at checkout after you've filled in your zip code on the order form.

Our customer service team will happily assist you with your return/exchange for products as long as they are in unopened boxes, and as long as they are free of damage. Our Capital Tile PRO members enjoy extended return windows for maximum convenience. Learn more about PRO membership here. (LINK)

Yes, we do provide tile and flooring distribution and shipping services to contractors, builders, and designers. Join our PRO program to unlock bulk pricing, faster service, and project perks. You can learn more about our PRO program here. (LINK)

We carry a wide range of tile and flooring options for contractors in Canada. Customer favorites include our ceramic and porcelain tiles, our selection of vinyl (including plank and tile variants), luxury vinyl (such as LVP/LVT or SPC/WPC), and laminate materials. We also offer solid & engineered hardwood and decking. Members of our PRO program unlock exclusive access to first-of-its-kind patterns and styles that haven’t hit the general public yet. You can learn more about our PRO program here. (LINK)

Experts from Capital Tile + Floors recommend choosing your floor materials based on your space. For example, Waterproof vinyl or tile is most convenient and appropriate for bathrooms and basements, while hardwood may be ideal for high-traffic living areas. If you’re on a budget, we recommend laminate for budget-friendly, scratch-resistant flooring, and tile for high-moisture durability.

LVP/SPC/WPC-based luxury vinyl is considered 100% waterproof across the industry. Additionally, vinyl plank is considered water-resistant, while laminate are water-resistant and solid hardwood is not waterproof.

To place an order with Capital Tile + Floors, simply add your preferred products and quantities to your cart and follow the on-screen checkout prompts. We offer several different payment options, including payment via credit/debit, Interac e‑Transfer, PayPal, or financing. All transactions made on the Capital Tile site are secured with SSL.

No, you don’t need an account to book tile and flooring shipping services or bulk purchase from Capital Tile + Floors. However, we do recommend you make one. Signing up and signing in with your Capital Tile account unlocks additional perks that are not available to guest shoppers, including easy order tracking, invoice access, and saved favorites.

Yes—your payment info is protected by SSL encryption and secure gateways.

Capital Tile + Floors typically ships the order within 24 hours, depending on inventory and location.

Yes. You’ll receive an email with tracking details when your order ships.

Returns accepted within 30 days for unopened flooring or tiles. Extended return windows are available via our PRO program. Learn more about PRO membership here. (LINK)

Capital Tile + Floors policy is that the buyer covers return shipping, unless items arrive damaged or defective. Any necessary refunds will be processed within 3-5 business days after the returned delivery is verified and completed.

Capital Tile + Floors PRO members enjoy exclusive trade pricing, hands-on dedicated support, and flexible delivery options. In addition to these benefits, we also offer premium product member access, risk-free returns via our extended return policy, and PRO community spotlights designed to bolster your brand awareness and win you new leads.

We welcome all applicants who wish to apply to join our PRO membership program. Many applicants are homebuilders, renovators, installers, interior designers, and home-flippers who are looking for a better way to do tile and flooring. Simply fill out the short form on our PRO page and we will unlock access if you qualify.

If you need help after purchasing flooring or tiles from us, please reach out directly to 604-598-1610, or email us directly at orders@capitaltiles.ca. It’s our pleasure to support you.

Yes. Connect with us at orders@capitaltiles.ca, and our team will happily quote you for your next tile or flooring project.

Capital Tiles + Floors ships tile and flooring materials to any location across Canada.

Please email us at orders@capitaltiles.ca within 30 days of your purchase to request a refund. You will be asked for your order number, billing information, the quantity and type of products that you want to return, and the reason for the return. Please note that refunds only apply to packaged, damage-free product.

Yes, most of the vinyl (LVP/LVT), laminate, and engineered hardwood flooring can be compatible with radiant heating, but compatibility depends on the specific product. Always check the manufacturer's specifications prior to purchasing if you’re interested in the compatibility of a specific tile or flooring product.